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The Human Touch: Unveiling the Power of People-Centric HR Strategies

Posted by Bhavya Agarwal

January 9, 2024

Learn how human-centric HR merges tech and empathy for ingenious workplace transformations.

“When people go to work, they shouldn’t have to leave their hearts at home,” said Betty Bender. 

Human emotions are a matrix of complexities. Every individual has their own set of life experiences, situational anxiety, self-sustained growth, feelings, and responsibilities. Yet, many leaders fail to acknowledge the complexity of their employees, making it difficult for them to get the best out of them. 

The contribution of its hard-working employees ascertains the success of a business. Firms then must establish a deep relationship with their workers by reconnecting with the “human” in Human Resources (HR).

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Understanding the significance of HR in nurturing relationships

The fundamental essence of HR remains deeply embedded in cultivating meaningful connections with owners, managers, and teams. These connections are crucial for creating a cohesive and collaborative workplace where employees feel valued and motivated. 

According to a June 2023 Gartner survey, out of nearly 3,500 employees, those who report being energized and enthusiastic about their work are 31% likely to stay at their company, 31% to go above and beyond (discretionary effort), and 15% more.

The paradigm shift towards a people-centric HR strategy

Earlier, HR relied heavily on quantitative metrics, data analysis, and interpretation. Now, data-driven strategies and technological advancements have revolutionized HR. Nonetheless, there has been a continued emphasis on the human aspect within this field.

Every day, HR departments are working to prioritize people-centric approaches that emphasize individual development and well-being. These strategies include aligning the personal interests of workers with organizational goals, comprehending their distinct needs, and creating avenues for their professional growth.

Strategies for reconnecting: Empathy and communication

Financial goal tracking is the cornerstone of organizational success. However, empathy is the “cornerstone” of fruitful human connections within HR as it allows HR professionals to understand employees’ emotions, concerns, and needs. 

Robust communication also plays an integral role in reconnecting with teams, managers, and owners. Pellucid and open dialogue fosters collaboration, trust, and a sense of shared intent.

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Effect on organizational dynamics: Bolstering the triad of teams, managers, and owners

Organizational dynamics create a surge to reconnect with the human element in HR. A sense of ownership and belonging is facilitated between owners, managers, and teams by strengthening the bonds, leading to increased innovation and productivity. Here’s how:

  • Motivating the workers to contribute effectively

Providing decision-making opportunities and autonomy to employees allows them to take ownership and be responsible for their assigned tasks. This is a crucial part of empowering employees. Furthermore, transformational managers can also mentor their subordinates via mentoring and coaching programs to promote an environment of continuous improvement and learning.

  • Owners noticing boosted productivity and innovation

A company owner benefits significantly from a valued and empowered workforce. This is achieved by advocating and prioritizing inclusivity, diversity, and equity. Moreover, recognizing the employees’ untapped potential and innovative ideas fosters problem-solving and imagination, enhancing efficiency and productivity.

Challenges and prospects in reconnecting with the human aspect

The significance of human connections within HR is absolute. Nevertheless, it comes with several challenges.

Stabilizing technological progress with a human-centric approach

Maintaining a balance between a human-centered approach and technological advancements is both an opportunity and a challenge. Acclimating technology to improve human interaction, instead of substituting it, remains integral. Data analytics provides valuable insights into a worker’s preferences and behaviors without losing the human touch.

Using technology to improve human interchanges and efficiency

Besides determining critical financial performance indicators, technology can also enhance human interactions. HR departments should leverage it for seamless employee communication and collaboration while preserving personal connections.

The final word

Acknowledging people as the heart of an organization creates an inclusive and empowered workplace. With the resurgence of reconnecting with the “human” in HR, employees will have heightened well-being, lower absenteeism, increased productivity, and better retention.

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Want to know more about HR best practices and how to implement them? Since 2006, Escalon has helped thousands of startups get off the ground with our back-office solutions for accounting, bookkeeping, taxes, HR, payroll, insurance, and recruiting — and we can help yours, too. Talk to an expert today

This material has been prepared for informational purposes only. Escalon and its affiliates are not providing tax, legal or accounting advice in this article. If you would like to engage with Escalon, please contact us here.


Bhavya Agarwal
Bhavya Agarwal

Bhavya Agarwal is an ardent content writer who loves exploring the world of artistic expressions to create stories that are riveting. She has crafted fictive and engaging experiences for several renowned brands and helped them achieve their vision and mission. Besides storytelling, she can be found traveling the world, reading novels and watching anime to broaden her horizon of multiculturalism and studying different literary works.

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